This privacy policy explains how The Refillable Candle Company (referred to as “we”, “us” or “our”) collects, uses, and protects any information you provide when you place an order with us or use our website.
We’re committed to protecting your privacy and personal data. We will never sell or rent your information, and we’ll only use it in the ways set out in this policy.
When you order from us, we collect the information needed to process and deliver your order, including:
- Your first and last name
- Your company name, if applicable
- Your billing address and postcode
- Your email address
- Your phone number
If your delivery address is different, we’ll also collect the shipping address, postcode, and recipient name.
You can pay for your order using PayPal or a credit or debit card. Payments are processed using secure, established payment providers who operate their own privacy policies.
You can find out more here:
We don’t store or have access to your full payment details.
You can place an order without creating an account. If you choose to register, we don’t ask for any additional personal information.
Having an account simply allows you to log in and have your details pre-filled for future orders.
If you choose to join our mailing list, we’ll collect your name and email address so we can send you updates such as news, offers, restocks, and product launches. You can also choose to share your birthday (and we might send you a little treat).
Our email marketing is managed through Shopify and Mailchimp. You can read the Mailchimp privacy policy for more information.
We use cookies to understand how people use our website so we can improve how it works. This is done using Google Analytics, and the data collected is anonymous.
We also use essential cookies to make sure the site functions properly, such as remembering items in your basket as you browse and check out. If you’re not logged into an account, this data remains anonymous.
We collect personal data so we can:
- Process and deliver your orders
- Communicate with you about your purchase
- Provide customer support if something goes wrong
We won’t use your personal data for any other purpose without your permission, unless we’re legally required to do so, for example to comply with a court order or to help prevent fraud.
- Orders and payments: Stored for up to one year to handle follow-up queries and meet tax or accounting requirements
- Customer accounts: Stored for up to one year from your last login
- Marketing emails: Stored until you unsubscribe
We have appropriate physical, electronic, and managerial measures in place to protect your information and ensure it’s stored and deleted securely.
Your data belongs to you. You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct any inaccurate information
- Request that your personal data is deleted
To make a request, please email us at info@therefillablecandleco.co.uk
If you’re unhappy with how we handle your data, you can contact us directly, or report your concerns to the Information Commissioner’s Office at ico.org.uk.
You can unsubscribe from our emails at any time by clicking the “unsubscribe” link at the bottom of any email we send, or by contacting us at info@therefillablecandleco.co.uk.
We may update this policy from time to time. Any changes will apply immediately. If an update significantly affects how your personal data is used, we’ll take reasonable steps to let you know.
Last updated: January 2026